Frequently Asked Questions

MarlowIns offers comprehensive auto insurance coverage including:

• Liability Coverage: Covers bodily injury and property damage to others
• Collision Coverage: Covers damage to your vehicle from accidents
• Comprehensive Coverage: Covers theft, vandalism, weather damage, and other non-collision incidents
• Uninsured/Underinsured Motorist: Protects you from drivers without adequate insurance
• Personal Injury Protection (PIP): Covers medical expenses regardless of fault
• Roadside Assistance: 24/7 help with breakdowns, flat tires, and lockouts

Liability coverage is the minimum required by law and only covers damage you cause to others. It includes bodily injury and property damage liability.

Full coverage includes liability plus collision and comprehensive coverage for your own vehicle, providing complete protection for both you and others on the road.

Yes! Our rental car coverage reimburses you for rental car expenses while your vehicle is being repaired after a covered claim. Coverage limits range from $30-100 per day, and you can choose the option that best fits your needs.

Filing a claim is easy and can be done 24/7:

• Online: Log into your account and click "File a Claim"
• Phone: Call our claims hotline at +1-624-XXXX-XXX
• Mobile App: Use our mobile app for quick photo submission

You'll need your policy number, details about the incident, and any photos of damage.

Most claims are processed within 48 hours of filing. Simple claims may be approved the same day, while more complex cases involving investigations may take 3-5 business days. We'll keep you updated throughout the entire process.

Absolutely! You can take your vehicle to any licensed repair shop. We also have a network of preferred shops that offer guaranteed work and streamlined claims processing, but the choice is always yours.

Customers typically save up to 40% when switching to MarlowIns. Your exact savings depend on factors like your driving record, location, vehicle type, and coverage options. Get a free quote to see your personalized rate!

We offer numerous ways to save:

• Multi-car discount: Save when insuring multiple vehicles
• Safe driver discount: Rewards for clean driving records
• Good student discount: For students with good grades
• Defensive driving course: Complete an approved course for savings
• Anti-theft devices: Discounts for security features
• Bundling discount: Save when combining policies

Not necessarily! With our accident forgiveness feature (available with premium coverage), your first accident won't increase your rates. For comprehensive claims like theft or weather damage, rates typically don't increase since these aren't at-fault incidents.

Adding a vehicle is simple! Log into your account online, call us at +1-624-XXXX-XXX, or use our mobile app. You'll need the vehicle's VIN, make, model, year, and the date you want coverage to begin. Coverage can start immediately.

Yes! Through your online account, you can:

• Add or remove vehicles and drivers
• Update coverage limits and deductibles
• Change your address
• Update payment information
• Download policy documents and ID cards

We offer a grace period for missed payments. You'll receive email and text notifications before any cancellation. If your policy does lapse, we can often reinstate it within 30 days without requiring a new application, though a lapse fee may apply.

Yes! MarlowIns is licensed and available in all 50 states. Our coverage meets or exceeds each state's minimum requirements, and we're familiar with local laws and regulations in every state we serve.